European Trade Sales Telesales New Account Manager (Remote)

Trade Sales Telesales New Account Managers

Annual guaranteed salary of £24,000 plus uncapped commission, If based on the continent salary will be €28,000 plus uncapped commission.

Location Flexible: Home based with occasional visit to Nottingham Head Office.

Monday to Friday – 40 hours per week (full training provided)

About the Job

Warlord Games is currently recruiting in our Trade Sales department for New Business Executives speaking European Languages. This is a telephone-based role where you will be responsible for the generation of new business. It will be your responsibility to recruit new stores to carry Warlord Games products and make sure the range they take is appropriate for them. Once opened the account will then be passed over to our team of Account Managers who will look after the ongoing relationship with the stores.

You will need a strong work ethic and be able to work independently as well as within a team. A willingness to learn is essential, as are the abilities to clearly convey information and listen to the customer’s needs.

In this role you will be:

• Generating your own leads and well as acting on existing leads within your given territory
• Prioritising the location and type of stores that you are opening
• Opening a minimum of 6 new Brick and Mortar accounts per month within that territory
• Ensuring the ranges sold into the new accounts are appropriate to the store
• Handing over the new accounts to the relevant Account Manager
• Looking for ways to improve our offer and develop your own skills
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Deliver excellent customer service to retain customers

Warlord Games’ trade business is a global affair, and you will be focusing on both the UK markets and overseas.

Fluent English language is essential + one other European language. French, German are preferred. Italian or Polish are also welcome.

Key Requirements:

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English both verbal and written
• A second language would be useful
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• A Commercial mindset and ability to grow your territory with Warlord’s growth plans
• Previous knowledge in the gaming industry is not a requirement but a passion and understanding for hobbies is essential

Location: Home Working

Telephone based but you will need to attend planning meetings in Nottingham if you are based in the UK.

Please include a cover letter along with your CV.