Expert Level Support (Remote)

Tasks

• Provide expert service support as L3 specialist for the service.

• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

• Proactive and timely update assigned tasks, provide response and solution within agreed team’s timelines.

• Problem corrective action plan proposals.

• Deploying bug-fixes in managed applications.

• Gather requirements, analyze, design and implement complex visualization solutions

• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

• Tasks may include incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

• Provide technical feedback and mentoring to teammates

Qualifications

• Willing to work either ASIA, EMEA, or NALA shift

• Strong analytical thinking and problem-solving skills.

• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders

• Experience with Python, SQL/PostgreSQL, Kubernetes

• Experience with Azure Data Services (Databricks and Data Factory)

• Familiarity with building, testing, and deploying process.

• Nice to have: PowerBI

• Willing to be cross-trained to all of the technologies involved in the solution

Offer

• Stable employment. On the market since 2008, 1200+ talents currently on board in 7 global sites.

• “Office as an option” model. You can choose to work remotely or in the office.

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.

• Cooperation with top-tier engineers and experts.

• Certificate training programs. Lingarians earn 500+ technology certificates yearly.

• Upskilling support. Capability development programs, Competency Centers,

knowledge-sharing sessions, community webinars, 110+ training opportunities yearly.

• Grow as we grow as a company. 76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.

• Autonomy to choose the way you work. We trust your ideas.

• Create our community together. Refer your friends to receive bonuses.

• Activities to support your well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

• Modern office equipment. Purchased for you or available to borrow, depending on your location.

• Great Place to Work Certified Employer in the Philippines