Field Claims Representative Na (Remote)

Acuity is seeking a Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. Desired experience includes handling multiline claims, including Commercial Auto, and Litigation experience a plus. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss to the determination of coverage and liability, to disposition including litigation if necessary.

Internal Deadline to Apply: November 1, 2024

ESSENTIAL FUNCTIONS:

• Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment
• Completes a thorough investigation to determine coverage, assess liability and evaluate damages
• Conducts investigations and provides customer follow-up in person
• Evaluates, revises or recommends reserve changes
• Inspects and determines property damage
• Understands basic anatomy, medical terminology and has ability to decipher medical records and bills
• Identifies and pursues all subrogation opportunities
• Employs customer service concepts and requirements
• Identifies potentially fraudulent claims and promptly refers them to the SIU
• Maintains a sense of urgency while implementing proactive claim handling plans and procedures
• Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
• Handles all claims as assigned, including claims in other districts as requested
• Maintains positive attitude
• Always represents the Company in a professional manner
• Maintains company property in good working order, requests new equipment and secures authorization for repairs
• Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds
• Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions
• Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle
• Regular and predictable attendance
• Performs other duties as assigned

EDUCATION:

College degree or equivalent

EXPERIENCE:

5 years of multi-line claim adjusting, preferably in the field

OTHER QUALIFICATIONS:

• Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures
• Good written and verbal communication skills
• Organizational and time management skills
• Basic understanding of state statutes and case laws
• Customer service oriented
• Efficient use of laptop and associated software, including e-mail and word processing
• Work independently

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

The salary range for this position is $60,000-$123,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.