Mayku is searching for a Field Sales & Customer Support specialist to help people across the UK succeed with our bench-top production machines

Deadline for applicants: 19th August 2024

About us

At Mayku, we’re on a mission to enable local manufacturing. We build bench-top machines that give people the power to create products. With over 12,000 customers across 72 countries we’re building a global movement of individuals taking manufacturing back into their hands. Our customers range from dental labs creating aligners, to small batch chocolatiers making custom treats and even large enterprises like Apple and Meta producing product prototypes. We’ve recently found strong traction in the world of dental labs and we’re looking to expand rapidly into this key strategic area.

About the role

We’re looking for a Field Sales & Support Specialist to be the first point of contact for our customers and leads, providing hands-on product demonstrations and exceptional support to ensure customer success. Our Field Sales & Support Specialist will visit potential customers to run product demos in person, help existing customers succeed by being available on the phone or email, and visit customers to provide training and troubleshooting. This role will also support our internal team, leveraging technical expertise to become a proficient product expert.

Who are we looking for?

The ideal candidate for this role is great with people, loves presenting and ideally has some experience in sales (although not essential). They should be able to build rapport quickly and challenge potential customers in a charming manner to highlight the benefits of our products. We’re right at the start of infiltrating the dental market, and if we’re successful here, international expansion is around the corner and there is opportunity for you to help us get there!

If I get the role – what will I be doing?

1. Product Demonstrations

• You will visit potential customers across the UK to run product demos and showcase the value of our machine.
• You will present and demonstrate to in-person audiences, effectively communicating the product’s value proposition.

2. Customer Support

• You will help our growing customer base succeed by being available on the phone or email.
• You’ll go and visit our customers to provide training, troubleshooting, and technical support when needed.
• You’ll provide a high standard of customer service across all our communication channels.

3. Internal Support

• You’ll become a key member of our internal team and provide support to your team mates with your technical expertise and product knowledge.
• You’ll provide feedback internally to constantly improve our products and customer experience.

4. Documentation and Knowledge Sharing

• You’ll document your communication with customers with accuracy and sufficient detail for reporting and future reference.
• You’ll create, review, and edit knowledge articles to maintain and grow our help centre.

Join us at Mayku and be part of a small, hardworking, passionate team united by a belief in a common purpose – to enable local manufacturing.

Requirements

• You love people and are able to present and demonstrate to an in-person audience
• You are a great communicator and able to clearly communicate a value proposition
• You can can easily establish rapport with new people and are a great relationship builder
• You are comfortable being direct and are able to challenge potential customers in a charming manner and help them see the benefits of our products
• You are creative and a natural problem solver
• Ideally you have some technical or sales related experience
• You are comfortable working in an agile environment where things move fast
• You have a driving licence and are happy to spend large part of your working life on the road visiting customers

Benefits

• A competitive salary and pension contributions.
• Impact, trust, and influence at an ambitious, scaling start-up.
• A happy, flexible, and transparent culture where we take our Work/Life balance very seriously.