Field Service Project Manager (Remote)

Position Overview

Are you prepared to take the lead in a fast-paced environment where innovative power solutions are championed? We are seeking a Project Manager – Field Service who will be responsible for overseeing crucial operations and ensuring outstanding customer satisfaction while implementing process enhancements and fostering collaboration. This position is fully remote, and we encourage applicants from regions close to our Field Service office locations.

About Our Company

We are dedicated to delivering advanced power solutions, including medium-power transformers and mobile electrical substations, along with extensive engineering, testing, and maintenance services. Our Field Service team is committed to ensuring that our customers’ transformers and equipment function at optimal levels, guaranteeing reliability in utility and industrial settings.

Key Responsibilities

• Provide technical guidance and support to customers, management, and team members.
• Assist in the evaluation and procurement of new equipment for the field service team.
• Develop comprehensive work scopes and plans tailored to customer requirements.
• Ensure timely calibration of all equipment, adhering to manufacturer standards.
• Design and enhance operational procedures and tools to improve efficiency.
• Organize and present field technicians’ data in professional reports for client review.
• Create and present training materials to facilitate ongoing learning and development.
• Collaborate with Sales, Engineering, Quality, Fleet, and EHS teams to maintain compliance and uphold company policies.
• Conduct audits, advocate for problem-solving initiatives, and lead continuous improvement projects.
• Analyze metrics to pinpoint areas for enhancement and elevate customer satisfaction.
• Support quality assurance functions and implement measures to detect and prevent non-conformities.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related discipline (or a blend of education and experience).
• A minimum of 5 years of program management or continuous improvement experience in a field service organization.

Required Skills

• Familiarity with ISO 9001:2015 standards, internal auditing practices, and continuous improvement methodologies.
• Strong analytical skills, organizational capabilities, and effective interpersonal communication.
• Proficiency in generating detailed technical reports and implementing performance metrics.
• Expertise in schematics and knowledge of ANSI, IEEE, and IEC standards.
• A proactive attitude with a commitment to learning and contributing across multiple domains.

Career Growth Opportunities

This role presents an excellent opportunity to advance your technical and leadership skills through collaboration with diverse teams. You will engage in developing training materials, lead continuous improvement initiatives, and participate in strategic decision-making processes.

Why Join Us?

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401K and Employee Stock Ownership Plan (ESOP)
• Life and Disability Insurance
• Paid Time Off, Floating Holidays, and Sick Leave

We are committed to creating an inclusive and equitable workplace. We welcome candidates from diverse backgrounds and do not discriminate based on age, race, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics.

Ready to lead and make a significant impact? Apply today!

Employment Type: Full-Time