Field Service Technician (Remote)

Job Description

Summary: The Asset Management team’s goal is to facilitate a positive customer experience with NEXTracker. The Field Services Technician ensures that NEXTracker’s product and continuing support exceeds customer expectations and is of the highest quality possible, developing customer loyalty by optimizing the product to the customer’s needs and providing great technical support services. Responsibilities:

• Test and commission NEXTracker tracker installations
• Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance
• Provide technical support for NEXTracker customers worldwide, ensuring a best in class customer experience and providing product and systems expertise to maximize customer value
• Manage controller commissioning process for customer acceptance of NEXTracker tracker installations for placement of warranty
• Play a key role in third party qualification for O&M providers
• Support product development, sales, and marketing as requested
• Work closely with Tech Services Team providing in the field repairs and documenting all issues
• Be an internal customer advocate within NEXTracker
• Able to carry a $2000 balance at a time on a personal credit card for travel expenses

Experience and Qualifications: Bachelor’s Degree in relevant field or equivalent power generation and commissioning experience

Strong understanding of customer and technical support for Utility-scale and DG projects

Extensive experience with power generation troubleshooting

Extensive experience with various controls systems

Strong drive for Renewable Energy Industry Development

Excellent customer service skills

Excellent verbal and written communication skills

OSHA 10

Up to 75% travel required

Must be able to walk for the majority of the day while carrying tools

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It’s a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Culture is our Passion