First Nations Metis Inuit Candidates Customer Care Advisor Opportunities (Remote)

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca

Are you a First Nations, Metis, or Inuit individual who is looking for remote work? Do you have experience in customer service?

We’re looking for you to join our team as a Remote Customer Care Advisor in multiple locations across Nova Scotia.

Join the Scotiabank Customer Contact Centre team and be at the heart of our operations! Our Canadian Banking Contact Centres (CBCCs) are located across Turtle Island (Canada) and beyond. Guided by our purpose, “For Every Future,” we foster an inclusive culture that empowers employees to shape their careers and make a real impact.

As an Advisor, you’ll be part of a team leading the future of banking. From day one, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership, Group RSPs, employee banking privileges, wellness programs, and discount programs.

You’ll also join our Scotiabank family and connect with a vibrant and growing Indigenous community, where you can learn, share, and grow with Indigenous colleagues and allies. With a variety of Employee Resource Groups, we uplift voices that value intersectionality and welcome diverse backgrounds.

What You Will Be Doing

• Use your knowledge of our products and services to guide Canadian Banking customers and provide valuable advice.
• Handle inbound calls from customers and branches, offering information and ensuring satisfaction.
• Identify customer needs and provide tailored solutions by navigating multiple systems and resources.
• Address complaints and assist customers with basic troubleshooting and setup processes.

In the first phase of the role, support is our main priority. Our training team will guide you through a designated 11 weeks of training where we encourage curiosity to ask questions as part of your learning journey.

• For three weeks, you will join a small team of new team members and develop your banking knowledge with the aid of a pre-assigned coach.
• You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.
• The next phase of your journey will involve a blend of building supportive relationships with your new manager and team while also finding the space to develop at your own pace.
• You will be reporting into an Indigenous Peoples Manager.

Hiring & Training Details:

• Our Customer Contact Centre is located at 5201 Duke Street, Scotia Square – Upper Mall, Halifax, NS, B3J 1N9.
• Position Start Date: October 21st or 28th 2024.
• Position Status: Full-time (37.5 hours).

Training & Work Shift Details:

• 
  Must be available to attend training for a total for 11 weeks.

Work Schedules & Shifts:

• We are seeking flexibility from candidates, as work schedules can be anytime from 8:00 am – 8:00 pm, Monday to Saturday.
• Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

What We’re Offering You

• Join a diverse and inclusive organization with access to our Indigenous Employee Resource Group and Indigenous Employee Mentoring Program.
• $10,000 annually for your well-being, plus Traditional Indigenous Practices Leave.
• A rewarding career with opportunities for growth, professional development, and internal training.
• Competitive compensation, benefits, and employee banking privileges.
• Pre-assigned personal days for personal and cultural commitments.
• Comprehensive health, dental, and long-term savings options (Employee Share Program, RRSPs, pension) from day one.
• Access to thousands of internal learning courses and a Global Tuition Program.

Join our team, apply on HigherMe today!

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:

Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those from Mexico, Central and South America, Australia or elsewhere, should identify themselves as members of a visible minority group.

For additional information and resources please visit our Indigenous Talent Program page: https://www.scotiabank.com/careers/en/careers/communities/aboriginal-talent.html

REQUIREMENTS

• Self-Identify as First Nations, Metis, or Inuit
• Strong oral/written communication skills
• High School Diploma (or a recognized equivalent)
• Resides within the province of Nova Scotia and is located within one hour of a Scotiabank branch
• Experience in customer-focused roles
• Strong customer service skills
• Legally eligible to work in Canada

Join Scotiabank and belong to a high-performing team with a passion for success.