Freelance Medical Customer Service Representative (Remote)

About Us

Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

If you care about helping people and have excellent customer service skills, join our virtual team today, and make a difference!

Why Choose Us?

• Drive meaningful change through your contribution to medical research.
• Benefit from a consistent Monday to Friday, 9 am to 6 pm schedule.
• Enjoy the convenience of a remote role.
• Become part of a dynamic, international company culture that fosters positivity.
• Elevate your career with continual personal growth opportunities.

Your Responsibilities

• Patient screening – Offer top-tier customer service (no sales involved).
• You will assist the patients until they are successfully linked with the study site.

Your Qualifications

• Fuent in Polish (L1 speaker with a minimum of C2 level), and English (C1 minimum, operational language).
• You completed an education or a degree in medicine or a medically related profession.
• You have experience with phone and email inquiries, preferably in a call center.
• You have solid PC skills and IT affinity.
• You have a separate, quiet home workspace and a reliable internet connection: Minimum 25 Mbit/s download and 5 Mbit/s upload DSL speed.

Your Application

We’re seeking freelancers for long-term collaboration opportunities to support our team, starting immediately.

If this has sparked your interest, we’d love to meet you!

* To take the first step, we kindly ask for a brief voice recording from you (via Vocaroo.com). Tell us about yourself for up to one minute. Once you’ve made the recording, copy the link, and paste it into your application. *

We’re excited to receive your full application, along with your salary expectations.

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All references are intended for individuals of any gender.