Freelancer Medical Customer Service Representative (Remote)

We are hiring a representative who will be responsible for helping doctors and patients connect with each other. If you are interested in making a positive impact on people’s well-being and health, and love to engage with people during phone calls, we would like the opportunity to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients in Japan
• Calling, Screening and scheduling appointments for patients (no sales calls, pure customer engagement).
• Being part of a team, where your main task is to help doctors and patients connect with each other.

Your profile:

• You speak Japanese (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare – The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/