Front Office Manager (Remote)

Job description / Role

Company Description

Experience the life that flourishes at Banyan Tree with our curated 30th anniversary experiences, each one crafted to awaken your senses.

Venture into lush locales, wander through urban oases and restore your spirit in nature’s soothing embrace as you immerse in the wonders of living fully at our sanctuaries around the world.

Job Description

– Supporting, training, and supervising front office staff.
– Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
– Handling customer complaints and special requests.
– Scheduling staff shifts and managing other HR-related tasks.
– Maintaining an orderly appearance throughout the reception area.
– Monitoring stock and ordering office supplies, including stationery and information leaflets.
– Preparing monthly management reports on customer feedback, bookings, and cancellations.
– Managing the departmental budget.
– Updating files and records.
– Enforcing all cash-handling, checking, and credit procedures.

– High school diploma or an associate’s degree.
– Client services or management experience.
– Great interpersonal and communication skills.
– Excellent problem-solving skills.
– Basic accounting skills.
– The ability to remain positive and focused in a fast-paced environment.
– Good time management skills.
– Great computer skills and the ability to learn new skills quickly.
– A professional appearance.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.