Probe CX
Full Time Customer Service Representative January Start (Remote)
Full Time Customer Service Representative January Start | ProbeCX | Australia
At Probe CX, we’re powered by passion, driven by curiosity, andenriched by a purpose to do it better. We work hard and love a goodchallenge (or multiple). With clients spanning across the Pacific, Asia,and North America, we’re no stranger to thinking big and working withinnovative minds to achieve great success. We are dedicated to doing thingsbetter than the day before, and our exponential growth is living proof that...
Full Time Customer Service Representative January Start | Probe CX | Australia
At Probe CX, we’re powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
Whether you’re looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new this position has you covered.
Job Overview:
As a Customer Service Representative, you will be responsible for handling inbound and outbound contacts in line with client and company requirements to meet Key Performance Indicators (KPI’s) and targets. You will be expected to provide exceptional customer service to our clients’ customers while meeting required standards of quality and adhering to schedules to achieve required targets.
Main details:
- Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)
- Hourly rate & incentives (You’re also PAID for National Public Holidays)
- Monday – Friday rotating roster between the hours of 8am – 8pm (Weekend hours may be required as per client needs)
- Penalty rates for any weekend work completed and anytime after 7pm
- Comprehensive Full Time PAID training onsite with ongoing development opportunities
- Attractive hybrid/work from home options available once you’ve settled into your new role (More info available at interview)
- Please note – this is a Hybrid role and requires an element of regular on-site attendance.
Please be aware that this is an Australian based role and given the characteristics of our client, in order to qualify, you must meet the following requirements:
- Hold current Australian Citizenship,
- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
- Have lived in Australia for the last 5 consecutive years (a 5-year footprint).
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don’t just accept your unique authentic self – we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating you and your 100%!
We are excited to receive your application and look forward to reviewing it!
