Fundraising Coordinator (Remote)

Fundraising Coordinator | Dementia Australia | Australia

 Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer extra leave entitlements, attractive salary packaging options and employee support programs.

About the role

Full time permanent position, based in North Ryde, NSW. If you?re someone with an outgoing, can-do attitude, strong admin skills, and a passion for customer service, we want to hear from you! This is a great opportunity to join our team and make an impact.

Reporting directly to the National Manager Fundraising and Events, you will be responsible for:

• Delivering exceptional customer service and supporter care, managing inbound and outbound communications through phone, SMS, social media, and event registrations
• Supporting the Campaigns Specialist to create dynamic content across our platforms including social media, web blogs, eDM campaigns, and publications
• Exploring ways to continuously improve future campaigns
• Propose innovative strategies to engage new and existing fundraising supporters and donors
• Fostering positive relationships internally and externally
• Supporting on various weekends during event seasons (compensatory bonuses provided) roughly 6-10 weekends per annum

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.

Leave allowances: In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave and 17.5% annual leave loading.

Work/life balance: Flexible work arrangements (1-2 days WFH).

Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

1. Minimum 1-2 years? experience in customer service and/or customer support role.
2. Embraces individual and cultural differences through genuine, courteous behaviours.
3. Has strong moral principles and holds yourself and others to high standards of accountability.
4. Builds, fosters and sustains relationships (internally and externally).
5. Understands and uses technology efficiently (Proficient in MS Office Suite).
6. Tertiary qualifications in Fundraising would be highly regarded.

Our culture statements

• We are aligned in our Purpose
• We lead with our Head and Heart
• We work together Collaboratively

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

For specific role enquiries, please contact Recruitment@dementia.org.au

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the ‘About you’ section, will not be considered.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home