Gaming Operations Manager (Remote)

Main Responsibilities:

Collaborating with the Head of Gaming to set strategy and objectives, define the product road map and promotional offerings and then executing these objectives.

Introducing a new gamification and CRM system such as Smartico to elevate the customer offering and the players user experience.

Planning and onboarding new game providers.

Introducing innovate gamification tools that will ensure optimal retention and player values while give the brand a niche offering

Effectively direct and collaborate with the marketing team to ensure that promotions, content, and the brand as a whole are promoted successfully and cost efficiently.

Have a firm understanding of the numbers and of player values to ensure efficient cost of acquisition.

Collaborate with the CRM, BI & VIP Analysts, as well as country specialists in each of the markets, on promotional mechanics to ensure effective use of budget.

Regular reporting to senior stakeholders and regional teams on the success of campaigns, demonstrating a deep understanding of what motivates customers.

Responsible for delivering flawless campaigns and customer experience across all CRM channels working with various business stakeholders.

Continuous reviewing and optimisation of global Casino promotions and performance.

Influencing CRM product roadmaps to ensure the team has the required tools and features to execute promotions.

Studying customer research and feedback to fully understand customer motivations to ensure customer plans are meeting the customer’s needs.

Ensure all activities are carried out on-brand and to a high standard, whilst maintaining high standards for fairness and integrity.

Ensure that all legal and compliance considerations are reviewed by legal and are signed of and met before

Consider all implications and dependencies on other departments within the business for the promotion at conceptualisation phase as per current processes.

Requirements:

A strong passion for gaming and an extensive knowledge of gaming products.

Knowledge and experience of end-to-end Casino Operations, including but not limited to

Casino, Payments, Marketing, Regulations, Affiliation, Data, and CRM

At least 3 years’ experience within the gaming industry in a product management capacity.

An understanding of the landscape of the gaming market in Africa.

Sufficient technical knowledge to be a significant contributor to our gaming and promotional bonus engine.

Thorough knowledge of gaming promotional offerings available presently in the industry.

Forward thinker with the desire to innovate.

Strong team player, who enjoys a collaborative environment.

Strategic Mindset and analytical, to take a long-term view and anticipate future trends and implications.

A keen eye for detail and a strong understanding of what it means to provide first class user journeys and user experiences.

Results driven possessing a determination to achieve results and skilled in creating reporting metrics that effectively measure and illustrate the performance/success for all promotional campaigns that are run.

Analytical thinking, good attention to detail and excellent problem-solving skills.

A customer focused, conscientious, and dedicated professional.