Global Delivery Manager Europe (Remote)

For our Client we are looking for a Global Delivery Manager-Europe .

Responsibilities:

• Overall ownership of operations delivery of Global Oracle SaaS platform for European countries.
• Supporting business and technology functions implemented on Oracle Cloud Financials for during Europe business hours.
• Co-ordinate with other global Support team based in India on development, testing and execution of technology components in Oracle Cloud.
• Resolve issues if needed for urgent support issues.
• Evaluate, implement, and support key IT Systems to optimize current support processes for Oracle Financial SaaS platform. .
• Drive Business Process Excellence and improvement in process, technology areas to achieve agreed performance metrics.
• Manage all procedures related to the identification, prioritization, and resolution of support requests, including the monitoring, tracking, and coordination of Help Desk functions along with 3rd party vendor manager.
• Assess feedback from internal customers and (proactively) identify issues, provide resolution and execute resolution with 3rd party outsourced provider.
• Monitor, adhere the Operational Level Agreements within the delivery units where specifically needed, report on the metrics and drive continuous improvements.
• Resolving user issues related to Oracle SaaS Procurement, Account Receivables, Advance Collection, General Leader and Financial Cloud, and 3rd party components like OCR tools.
• Additional responsibilities will include collecting requirements for enhancements, projects, executing the requirements through technical development or configurations. Supporting Integrating to and from Oracle Cloud, data failure and configurations, coordinating with technical team for integration services.
• Continuous improvement of the process including fixing integration, workflows.

Experiences candidates:

• Bachelor’s degree in business or technology.
• 12 to 15 years of relevant experience in Oracle Cloud Financials implementation or Support.
• Oracle Cloud Financials or Oracle ERP Financials experience, functional or technical, or both.
• Ability to understand Oracle Cloud configurations, configure Oracle Cloud, ability to write and execute test cases for testing.
• An extensive track record of performing effectively under pressure and working across multiple clients/countries and product areas in Oracle Financials (ERP’s). Ability to successfully manage internal and external expectations around resolution timeframes and maintain a high level of client satisfaction. Through understanding of Oracle Cloud SaaS processes in one of the following areas: Account receivables (AR), Accounts Payables (AP) or GL/FA.
• A service-oriented mindset to satisfy user community and accessibility. Possessing a Continual Service Improvement mindset and strong critical thinking abilities. Knowledge on Oracle Cloud Fusion Financials technology
• Understanding of resource and SLA management. Monitor and manage SLA targets. Utilize satisfaction feedback, to drive service improvement activity.
• Ability to coordinate a work team and determine and coordinate training for specific tasks or assignments. Provide accurate and regular reports to the management on performance of the service delivery.
• Nice to have: Prior experience in large multi-country Oracle ERP support, Oracle Cloud certification, Oracle Financial implementation experience, ability to converse in Spanish.
• Strong people management skills and ability to build relationships throughout the business at all levels as well as externally. Experience working with teams across multi geography and supporting multi countries.

Offer:

• Employment contract directly with the employer
• Challenging, complex and long term project
• To join a growing company at a crucial stage of development
• Real impact on the development of the company on the market
• Opportunity to work in an international team
• Private medical care
• Life insurance
• Multisport Card