NEXTDC
Global Operational Leader (Remote)
Global Operational Leader | NEXTDC | Australia
About us:
At NEXTDC we are building the heart of Australia & Asia’shigh-tech future. We design, build and operate world class, next generationdata centres, using cutting edge, environmentally efficient infrastructureto service the specific requirements of local, international hyperscalecustomers.
NEXTDC is an exciting ASX 100-listed technology company, only 14 years...
Global Operational Leader | NEXTDC | Australia
About us:
At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.
NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
About the role:
We are looking for a globally experienced operations leader to be responsible for driving customer focus, visibility and accountability across NEXTDC’s global operations. Ensuring our data centres performance and our business performance is constantly monitored, our communications to customers is timely and appropriate, our alert capture and service flow processes are crisp and efficient – will lead to us over delivering on our brand promises and outperforming our customer’s requirements and expectations.
You’ll report to the COO and in a highly visible role collaborate with all NEXTDC’s senior executives as well as support senior customer interactions. Your focus will be on highly coherent use of alert and process tracking, deep customer and data centre experience, to drive continuous service improvement leading to high operational efficiency and customer satisfaction.
This role includes management of our Global Integrated Operations Centre, facilitating & ensuring our data centre and business performance and through supporting our client facing teams and being that reliable conduit to clients, ensure we are set up to satisfy our customer’s needs and expectations.
What you’ll bring:
- Extensive data centre support and operations experience, and the ability to provide insight, strategy and execute change on improvement pathways
- Strong data and analytical capabilities and ability to take a data-driven approach to operational and business performance
- Proven track record of driving results in a fast-paced multi-site environment
- Demonstrated ability to collaborate across functions and with client and support organisations, to deliver results and build deeper partnerships
- Ability to diagnose problems quickly and foresee potential issues
- Detailed understanding and knowledge of business process and risk management principles and experience implementing process improvement & risk mitigation strategies
- Strong leadership skills, with steadfast resolve and personal integrity with the ability to lead, motivate and inspire diverse teams
- Excellent communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels
- A passion for delivering to and for our customers
About You:
- Ten or more years of experience in senior leadership or management positions
- Deep experience within the data centre industry, with regards to business process and critical infrastructure oversight & incident management
- Experience operating and remotely supporting mission critical environments and client obligations
- Demonstrated success in integrating operational aspects with business drivers
- degree level qualification
Why NEXTDC:
- Opportunity to be a vital part of NEXTDC’s leadership
- Inclusive, diverse and values-driven working culture
- Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)
