Guest Relations Executive (Remote)

Job description / Role

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

– Welcome guests upon arrival with a warm and friendly demeanor, providing assistance with check-in procedures and ensuring a smooth arrival experience.
– Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.
– Proactively anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
– Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
– Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
– Collaborate closely with other departments, including housekeeping, food and beverage, and front office, to ensure seamless communication and coordination in delivering exceptional guest service.
– Uphold the standards and values of the establishment at all times, demonstrating professionalism, integrity, and a commitment to excellence in guest relations.

Qualifications

– Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
– Previous experience in a guest-facing role within the hospitality industry is highly desirable.
– Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
– Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
– Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
– Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
– Flexibility to work shifts, including evenings, weekends, and holidays, as required.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.