Summary:

We are seeking a Head of consumer Sales to lead all Consumer-facing activities for web users and members including both sales and customer success and service. You are the voice of the traveler in our marketplace (along with our heads of Marketing and Product). You will report to Travelstride’s VP of Partnerships & Sales, and eventually potentially report directly to the CEO, working closely with other team members from partnerships, operations and marketing. You will convert Travelstride web users into happy customers by matching them with trips they will love while optimizing revenue to the company

Key Responsibilities

• Customer Rapport as Travelstride Brand Ambassador:
• Build rapport with customers, actively listen and understand their travel aspirations.
• “Quarterback” communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a “Perfect Match”. Follow the leads.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
• Offer expert guidance on sharing example itineraries, activities, and cultural insights.
• Skillfully identify interests, travel styles, and specific preferences of each traveler.
• Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).
• Merchant Model Lead:Provide insights into the advantages and recommendations of tour products.
• Deep knowledge of select partner brands, sell/book products on their behalf.
• Facilitate connections between the customer and paid tour operator partners.
• Assist customers in booking trips through the paying Travelstride tour operators
• Identify customers w/ unique travel requests that require tailor-made itinerary.
• Match customers with supplier partners capable of building custom itineraries

Qualifications

• 5+ years of travel-oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• B2C Sales and Sales Conversion experience.
• Have cultural familiarity to interact clearly with our target source markets – US, CA, UK, AU
• Flexible schedule to maximize potential for direct traveler engagement and bookings
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations; including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides).
• Experienced using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.