Head Of Repairs (Remote)

Additional benefits:

• company car or car allowance 
• 6% employee matched pension
• Personal rivate medical insurance + partner
• Opportunity for personal development – 1 professional subscription per year

Mainstay are delighted to be partnered with a large, Hard services contractor. They are seeking to add a key member to their leadership team based in the in the Aldershot location.

We are seeking an experienced and driven Head of Repairs to oversee the day-to-day delivery of reactive repairs on a housing contract, supporting a large community and managing a team of skilled mobile tradespeople and a dedicated scheduling team. In this fast-paced environment, you’ll be responsible for handling over 8,000 repairs per month.

This is an exciting opportunity to make a significant impact in a dynamic setting. As Head of Repairs, you’ll play a crucial role in shaping the service offering, ensuring that our processes are efficient, customer-focused, and compliant with the highest industry standards. You’ll be empowered to lead, innovate, and drive continuous improvement within a forward-thinking team.

Key Responsibilities:

• Lead and manage the repairs programme, ensuring smooth operations, excellent customer service, and high-quality outcomes.
• Coordinate resources to ensure that both pre- and post-repair activities are completed efficiently and to a high standard.
• Take ownership of all aspects of the repairs process, from scoping and budgeting to contract management and delivery of value for money.
• Monitor the quality of work, resolve issues, and implement lessons learned for continuous service improvement.
• Ensure compliance with health and safety regulations, including CDM and asbestos control, maintaining rigorous adherence to all relevant policies and procedures.
• Build and maintain strong relationships with key stakeholders, including clients, contractors, and suppliers, to ensure seamless communication and satisfaction throughout the repair lifecycle.

Requirements:

• Deep knowledge of housing maintenance, construction and Service Delivery
• Strong leadership and people management skills, with the ability to inspire and direct teams.
• Proven experience in managing reactive repairs in a high-volume environment.
• Expertise in contract and budget management, with a focus on delivering value for money.
• A proactive approach to driving policy changes and service improvements.
• Commitment to delivering top-tier customer service, with excellent communication and problem-solving skills.
• Expertise in compliance, health and safety and project management to help driver operational success.
• Strong analytical skills and attention to detail

This is a great opportunity to be a leader in a thriving business, playing a key role in supporting the success of prestigious contract. If you feel you have the relevant skills and experience for this opportunity, please submit your CV for consideration.