Hiring Senior Retention Marketing Lead For Ecommerce Agency (Remote)

Company Description:

Revenue Labz is a fast growing eCommerce email marketing agency working with some of the most prestigious D2C brands. Join an open, supportive team culture with plenty of opportunities to grow and use your creativity.

HIRING: Senior Retention Marketing Lead For eCommerce Agency

(Full Time)

Compensation – $42,000 – $48,000 / year

About the Role:

We’re seeking a data-driven marketing scientist to lead our strategic email and SMS marketing initiatives for our email marketing agency.

If you’re a Klaviyo master with a passion for data and a knack for turning insights into impactful campaigns, we’d love to meet you!

Role Specifics:

a) Client Relationship Management

– Building and maintaining strong relationships with key clients

– Proactively identifying and addressing client concerns

– Serving as the escalation point for complex client issues

– Ensuring consistent client satisfaction and retention

b) Team Leadership and Oversight

– Managing and mentoring the retention team

– Establishing team workflows and processes

– Conducting regular team meetings and performance reviews

– Ensuring team members meet quality and efficiency standards

– Facilitating cross-departmental collaboration

c) Strategy Development

– Creating comprehensive retention strategies

– Developing client-specific retention plans

– Identifying opportunities for service expansion

– Implementing best practices across accounts

d) Goal Setting and KPIs

– Establishing measurable retention targets

– Tracking and reporting on key performance indicators

– Setting team and individual performance goals

– Monitoring client satisfaction metrics

– Creating and maintaining retention dashboards

e) Campaign Planning & Oversight

– Overseeing email marketing campaign strategy

– Ensuring campaign alignment with client objectives

– Reviewing and approving campaign materials

– Monitoring campaign performance

– Implementing optimization strategies

f) Client Reporting & Feedback

– Developing comprehensive client reports

– Conducting regular client review meetings

– Gathering and acting on client feedback

– Creating action plans based on performance data

g) Analytics Review and Optimization

– Analyzing retention metrics and trends

– Identifying areas for improvement

– Implementing data-driven solutions

– Optimizing processes based on analytics

—– IMPORTANT —-

1. We’re looking for someone with experience in this role, who has excellent client-facing capabilities and experience managing multiple brands at a time.

2. We’re looking for someone who can cover the UK / EST timezone effectively

3. Please add the word ‘Pineapple’ to show your attention to detail. Applications without this word will be ignored.

4. We’re looking for serious candidates who are looking for a full time opportunity, not a side gig.

If you consider yourself a fit, I thoroughly look forward to speaking with you! We have an awesome brand portfolio including top 1% Shopify brands, so there is a LOT to learn and opportunities to grow.

See you on the other side!