Hospital Call Center Operator Community Lines Work Option Available (Remote)

Why Consider This Job Opportunity

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules with Remote Work Options
• Paid Time Off (accrued from day one)
• Opportunities for continued education and training
• Supportive work environment focused on employee well-being

What To Expect (Job Responsibilities)

• Serve as a central link of communication between the employer, patients, medical staff, and the general public
• Answer calls in a high call volume environment in a 24/7 department
• Respond to information and messaging requests for multiple hospitals and healthcare practitioners
• Make appropriate decisions and solve problems related to patient care messaging
• Maintain excellent customer service standards in all interactions

What Is Required (Qualifications)

• High school diploma or equivalent required; Associate’s Degree or continued administrative education preferred
• Minimum of three years of experience in a customer service or call center position, preferably in healthcare
• Must be customer-driven with a minimum typing speed of 35 words per minute
• Ability to work with diverse groups under stressful conditions and process a high volume of calls
• Knowledge of medical terminology and Microsoft software applications preferred; bilingual preferred

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related call center environment
• Familiarity with medical terminology and healthcare practices
• Bilingual skills to enhance communication with diverse populations
• Strong problem-solving abilities in high-pressure scenarios
• Proficiency in Microsoft software applications

#HealthcareServices #CustomerService #CareerOpportunity #FlexibleWork #EmployeeWellbeing

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