Housekeeping Order Taker (Remote)

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Main Duties:

– To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
– To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.
– To ensure that all guests enjoy their stay being offered the finest personal service.
– To respect the privacy of the guests and the confidentiality of the information.
– To report any guest comment or complaint.
– To set-up inventory and monitor supplies and other commodities upon guest requests.
– To update the above items’ availability in the PMS.
– To be aware of and to follow emergency and security procedures.
– To fulfill administrative tasks, housekeeping office coordination and filing.
– To respect key handling procedures.
– To read and update logbooks.
– To update guest history in the PMS.
– To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
– To carry out special projects according to given assignments.
– To attend a daily line up briefing with the Housekeeping team.
– To coordinate with all departments as per guests and operational needs.
– To inform concerned division or department heads whenever a matter is delayed or not solved.

Requirements

Qualifications

Your experience and skills include:

– Service focused personality is essential
– Previous experience in a similar role is an asset
– Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.