Hvac Technical Product Support Specialist (Remote)

Why Consider This Job Opportunity

• Salary starting at $26.30 per hour
• Comprehensive benefits starting from day one, including medical, dental, vision, and life insurance
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required
• Opportunities for career advancement and professional development through training
• Flexibility of remote work with a consistent schedule from 10:30 a.m. – 7 p.m. CST, Monday to Friday
• Support for emotional wellbeing with 6 free sessions each year with a licensed therapist

What To Expect (Job Responsibilities)

• Provide technical product support to customers via phone, including troubleshooting and product application assistance
• Communicate effectively with external and internal customers, ensuring accurate information is shared
• Navigate multiple computer programs and applications simultaneously to identify solutions and document customer interactions
• Follow established processes to meet customer needs and exceed expectations
• Capture customer feedback and relay it to product teams for continuous improvement

What Is Required (Qualifications)

• Minimum of 5+ years of relevant job experience or hands-on field experience in HVAC systems, including fans, blowers, ventilation, heating, air conditioning, and refrigeration
• Proficiency in computer use with the ability to navigate multiple applications simultaneously
• Strong communication skills for effective customer interaction
• Ability to maintain a high level of technical expertise on Grainger products
• Willingness to follow established procedures and schedules to support customer needs

How To Stand Out (Preferred Qualifications)

• Experience with maintaining and installing HVAC systems and ice machines
• Familiarity with Grainger’s product catalog and online resources
• Previous experience in a customer service or technical support role within the HVAC industry
• Strong problem-solving skills and ability to think critically under pressure
• Initiative to seek out training and learning opportunities to enhance product knowledge

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