Implementation Consultant (Remote)

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Career

Take on the role of Implementation Consultant within MHR’s Professional Services Department and lead the delivery of tailored consultancy services to a diverse portfolio of clients. This role offers the opportunity to leverage your expertise in payroll software implementation and legacy system integration, ensuring customers receive exceptional value and achieve their desired outcomes. With a strong emphasis on customer satisfaction and meeting utilisation targets, this position is ideal for experienced professionals seeking a challenging and rewarding consultancy role.

Your Team

As a valued member of the Professional Services team, you’ll collaborate with project teams, legacy system providers, and internal stakeholders to deliver seamless software implementations. You’ll work closely with customers to understand their unique needs and provide tailored solutions, fostering strong relationships and ensuring project success. Teamwork, adaptability, and communication are at the core of this dynamic and supportive environment.

Your Impact

Your contributions will directly influence the success of MHR’s customers by delivering efficient payroll software solutions and ensuring smooth transitions from legacy systems. By achieving high levels of customer satisfaction and maintaining strong relationships, you’ll reinforce MHR’s reputation as a trusted partner in payroll and HR software. Your expertise in consultancy and project management will drive value for clients and contribute to the overall success of MHR’s Professional Services Department.

Responsibilities

• Manage a diverse portfolio of customers, providing tailored consultancy services to meet their needs.
• Build and nurture strong client relationships to ensure high levels of satisfaction and retention.
• Achieve and maintain utilisation targets, ensuring your work is effectively chargeable to customers.
• Provide accurate reporting on utilisation and chargeability metrics to support departmental goals.
• Lead and participate in software implementation projects, from assessments to post-deployment support.
• Ensure successful integration of new solutions with customers’ legacy systems.
• Work closely with legacy providers, internal project teams, and other stakeholders to deliver cohesive solutions.
• Facilitate effective communication to align goals and ensure the success of implementation projects.

Key Skills

• Proven experience in consultancy, with a focus on payroll software implementation.
• Strong understanding of legacy payroll systems and their integration challenges.
• Exceptional interpersonal and communication skills to build and maintain client relationships.
• Experience with various software implementation methodologies and tools.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Strong knowledge of payroll systems and industry-specific software solutions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and travel occasionally to customer sites.

If you’re an experienced consultant with a passion for delivering exceptional customer service and a proven track record in payroll software implementation, this role offers the perfect platform to advance your career within MHR!

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.