Implementation Manager (Remote)

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Job Overview:

We are seeking a dynamic detail-oriented Implementation Manager to join our customer organization working directly with our service delivery team. This role focuses on managing direct and partner-led customer implementations, and ensuring projects are delivered on time while driving strong customer outcomes and satisfaction. As a foundational member of the team, you’ll play a critical role in developing and refining processes that will shape the success of our MAX Delivery Services implementation function.

The ideal candidate thrives under pressure, excels at strategic project planning, and has a meticulous approach to navigating complex implementations. You’ll be responsible for developing and maintaining comprehensive project documentation, proactively identifying risks, and implementing effective mitigation strategies to ensure every project is executed successfully.

Key Responsibilities:

• Manage multiple customer implementation projects, ensuring on-time delivery and alignment with customer goals and success metrics.
• Act as a customer-facing point of contact during implementation, fostering trust and effective communication.
• Collaborate with clients to understand their needs, define project scopes, and develop tailored implementation plans.
• Coordinate cross-functional resources to ensure seamless delivery and customer satisfaction.
• Drive customer outcomes by maintaining focus on key objectives, resolving challenges, and keeping projects on track.
• Create and maintain detailed project documentation, including implementation plans, project plans, milestones, risk assessments, and progress reports.
• Proactively identify and address implementation risks and challenges, providing effective solutions to ensure success.
• Contribute to the development and refinement of implementation processes, supporting scalability and efficiency in a growing team.
• Transition customers smoothly to post-implementation support, ensuring a clear and well-documented handoff.

Required Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 4+ years of experience in implementation management or similar customer-facing roles
• Strong organizational skills with meticulous attention to detail.
• Proven experience as a foundational team member, helping to build and scale processes from the ground up.
• Exceptional customer-facing communication skills, with the ability to effectively manage expectations and build lasting relationships.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining focus on driving customer success.
• Proficiency in project management tools (preferably Asana, Monday.com, and Smartsheet) and expertise in the Waterfall methodology.
• Proven track record of developing and optimizing implementation workflows to improve efficiency and outcomes.

Preferred Qualifications:

• Experience in SaaS or enterprise software implementation.
• Familiarity with data integration, software configuration, or workflow optimization.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $135,000 – $165,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.