Implementation Project Specialist Ii (Remote)

Management of concurrent consulting engagement projects

Coordination of the installation, configuration, training, transitioning, and support of Oracle Hospitality products, ensuring the use of the latest Oracle installation, configuration, and training standards and procedures, to the agreed project scope/deliverables, timeline and with quality outcomes

Contributing to and meeting regional revenue targets, with a focus on delivery lead time reduction and obtaining positive customer referenceability

Management of the relationship with stakeholders during the consulting engagements

Validation and management of consulting engagement scope, verification of order documentation, customer credit status, and updating of Oracle internal reporting tools including project status, forecasting, internal financial and status reporting, and checklist tools

Preparation, collation, communication (written and verbal, in conjunction with identified customer stakeholders) and appropriate storing of project or program plans and schedules, meeting minutes, milestone progress reports, project status reports, risks and issue management logs, scope change documentation, other project deliverables, and other project files

Scheduling of and leading project meetings related to consulting engagements

Scheduling of project resources with suitable skillsets

Timely and accurate verification of timecards and expenses reports related to consulting engagements and subsequent production of timely and accurate consulting engagement invoicing

Oversee and manage escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests

Oversee, resolve, and manage escalation of project risks and issues, including risks and issues escalated from project resources and other stakeholders

Remain current and familiar with Oracle product new releases and new features

Undertake other activities in support of in-region and Project Management Office initiatives

Career Level – IC2

Knowledge and Skills – Fundamentals

Three to five years’ industry experience, or one to two years’ project experience

Tertiary qualification Information Systems or similar, Hospitality, Business, or Event Management field

Knowledge of project procedures

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)

Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge and Skills – Desirable

Project management certification, especially PMI Project Management Professional (PMP)

Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)

Previous experience in supporting hospitality software products

Knowledge of other similar PMS systems

Basic working knowledge of Networks, PC’s, and related peripherals

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications

Experience with Microsoft Project

Experience with Zoom Meetings or similar video conferencing software

Necessities

Able to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors

Willing to work with a wide variety of cultures and backgrounds

Currently hold a valid passport