Inbound Tour Operator Travel Planner R K R K Doe (Remote)

INBOUND TOUR OPERATOR-TRAVEL PLANNER: R20k-R30k DOE

Cedar Wood Recruitment is now recruiting for an Inbound Tour Operator: Travel Planner at the Cape Town office of a tour operator specialising in luxury holiday packages focused on golf and safari travel. These include wine, golf, safari, island and adventure experiences in Southern Africa’s championship golf courses and Big 5 safari experiences. The ideal candidate is a passionate and skilled Consultant with a proven track record and who shares the Client’s values of excellence, creativity, and precision.

Requirements: Qualifications, Skills, Knowledge, Experience

• A minimum of 3 years inbound tour consulting experience
• In depth product knowledge of Southern Africa
• Having a passion for the travel industry
• All-rounder with experience in FIT and ad hoc group quoting and processing
• Figures orientated
• Exceptional customer service skills
• Good judgement and adept use of travel research and technologies
• Excellent communication skills in verbal and written English, be eloquent telephonically
• Proven ability to work independently and handle bookings unsupervised.
• Willingness to learn and adapt quickly

Key Performance Areas

• Processing of converted quotes to bookings
• Engaging with various South African suppliers to ensure you secure the best product and service coupled with the best possible price
• Ability to professionally communicate via email as well as telephonically
• Take ownership ensuring all elements are taken care of in a professional and organised manner
• Be able to build relationships with customers and suppliers
• Must be able to multitask between current and new quotes

Personal/Professional Attributes

• Adaptable and flexible
• Excellent communication skills, a service mindset, and a strong customer service focus
• Strong administration and organisational skills
• Great attention to detail, efficiency, and accuracy
• Ability to work well under pressure and naturally goes the extra mile
• Proactive mindset and can-do attitude with a positive attitude
• Willingness to handle issues outside of office hours when required
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn
• Calm and level-headed
• Energetic, enthusiastic and passionate
• Committed to service excellence and guest satisfaction
• Has passion, pride and ambition
• Proactive and committed to the interests of the Company
• Strong, fun-loving and warm personality

Remuneration, Training, Working Hours

• Competitive salary: R20,000 – R30,000+ CTC (depending on experience)
• Incentive programme
• Primarily office-based employment (Claremont, Cape Town), but will consider part flexi/home-based
• Great working environment
• Excellent location
• Starting asap

NB: Please regularly check email INBOX and SPAM folders for an interview invitation should your application be viewed favourably. Should you not receive a reply to your application then please accept that you have not been successful.