Incident Management Product Manager (Remote)

Why Consider This Job Opportunity

• Salary up to $246,000
• Comprehensive benefits package including healthcare, wellness, retirement, and work/life benefits
• Opportunity for career advancement and participation in the Re-Empower Program for returning professionals
• Flexible work schedules available to support work-life balance
• Supportive environment for professional development and recognition programs

What To Expect (Job Responsibilities)

• Define the vision and strategy for the ServiceNow Incident Management product in partnership with Digital Technologies stakeholders
• Manage the project and enhancement backlog, prioritizing based on business needs
• Lead system configuration projects, including discovery meetings, user story creation, and documentation
• Act as a Business Analyst to translate business requirements into system requirements
• Support ServiceNow upgrades and lead testing for system enhancements

What Is Required (Qualifications)

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience
• Minimum 10 years of professional experience in product management or technology configurations
• Hands-on experience with the ServiceNow platform, including incident management
• Demonstrated experience with ITIL processes, preferably with DT operations/shared services
• U.S. citizenship is required due to access restrictions under this program/contract

How To Stand Out (Preferred Qualifications)

• Deep expertise and practical understanding of incident management and service delivery
• Ability to develop effective working relationships with diverse collaborators
• Resourceful and solution-oriented with the ability to deliver under tight deadlines
• Thrives in a fast-paced environment and can operate with flexibility

#Aerospace #Defense #ServiceNow #CareerOpportunity #FlexibleWork

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