Income Protection Technical Case Manager (Remote)

Closing Date: 31st December 2024

The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an Income Protection Technical Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

As a Technical Case Manager, you will support the management of income protection claims for members who have been absent from work for a prolonged period of time. You will guide and support our team to effectively manage claims and identify suitable resolutions where appropriate. You will build trust-based relationships with a portfolio of customers and be required to manage a caseload of claims.

You will review and assess progress of members throughout their absence, conducting proactive reviews of claims in payment, determining whether members are accessing appropriate treatment and support to achieve an optimum recovery. You will work with the team to discuss and move forward resolutions on appropriate cases, liaising with our Rehabilitation Team where indicated.

You will be required to use your medical experience and expertise to drive positive outcomes, communicating effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.

Who are we looking for?

• Experience of managing long term illness and injury either in a clinical or case management setting
• Medical background desirable
• Experience of successfully supporting people back to work
• Working knowledge of a wide range of medical conditions and appropriate treatment pathways
• Passionate about customers and driving through Continuous Improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision-making skills
• Personal contribution into our positive and supportive team culture
• Able to manage difficult and contentious conversations

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions – then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.