Information Technology Project Coordinator (Remote)

Overview:

We are seeking a detail-oriented and proactive Project Coordinator to join our software company’s Project Management Office (PMO) team. In this role, your primary focus will be driving internal process improvements, contributing to the efficiency and effectiveness of our PMO. You will manage internal PMO activities, streamline processes, and optimize operational tasks to improve billing, hours approval, and general project tracking. The role requires a blend of organizational, process improvement, and project coordination skills. Customer-facing responsibilities will be minimal, focusing on simple and repeatable software implementation projects with clear, established guidelines.

Key Responsibilities:

Internal Process Optimization:

• Identify and implement improvements in the PMO’s internal processes to increase efficiency and project success.
• Streamline workflows for billing, hours approval, and other administrative tasks, ensuring timely and accurate data capture and reporting.
• Collaborate with project managers as well as cross-functional teams, including sales, business analysis, implementation consulting, customer success, and engineering, to develop and implement process improvements where possible.

Project Coordination:

• Provide support for software implementation projects, ensuring they are delivered on time and within budget.
• Act as a liaison between internal teams to ensure clear communication, alignment, and effective coordination for projects.
• Maintain accurate project documentation, track project statuses, and support PMO reporting initiatives to monitor internal efficiency gains.

Data & Reporting:

• Track, analyze, and report on key project metrics to highlight efficiencies gained and identify areas for further improvement.
• Support the PMO team in data management, providing insights and recommendations based on data analysis to refine internal processes and contribute to project success.
• Manage and update project templates, documentation, and other project management tools to standardize processes and enhance team productivity.

Administrative Support:

• Provide support to the PMO team with meeting scheduling, agenda preparation, note-taking, and action item tracking.
• Support the maintenance and updating of PMO tools and databases, ensuring information accuracy and accessibility for the team.
• Facilitate internal knowledge sharing by organizing information and creating process documentation for easy reference and training.

Qualifications:

• Bachelor’s degree in business, Project Management, or related field, or equivalent experience.
• 2+ years of experience in project coordination or a similar role within a software, IT, or SaaS environment.
• Strong organizational and communication skills, with a keen attention to detail.
• Proficiency with project management tools and software (e.g., MS Project, Asana, Smartsheet) and familiarity with CRM or ERP systems.
• Ability to identify inefficiencies and proactively propose solutions for improvement.
• Basic understanding of billing processes, time-tracking, and hours approval workflows is a plus.

Utilization Target:

• This role has a utilization target of 20-25%, with customer-facing work focused on managing simple, repeatable projects.

Why Join Us?

This is an excellent opportunity for a project professional who enjoys enhancing processes and supporting a high-functioning team. If you’re passionate about building efficient systems and streamlining project coordination tasks, we encourage you to apply and help shape the future of our PMO!

We offer:

• Indefinite term contract direct with a US company.
• Competitive salary according to experience.
• English Classes.
• Birthday off.
• 3 weeks of paid vacation.
• Remote Work.
• Bonus opportunities based on benchmarks and goals.

Only resumes in English will be considered and experience related to Software development projects