Installations Specialist (Remote)

Motive capacita a las personas que gestionan operaciones físicas con herramientas para hacer que su trabajo sea más seguro, productivo y rentable. Por primera vez, los equipos de seguridad, operaciones y finanzas pueden gestionar a sus conductores, vehículos, equipos y gastos relacionados con la flota en un solo sistema. Combinado con la inteligencia artificial líder en la industria, la plataforma de Motive te brinda visibilidad y control completos, y reduce significativamente las cargas de trabajo manuales al automatizar y simplificar tareas.

Motive atiende a más de 120,000 clientes, desde empresas Fortune 500 hasta pequeñas empresas, en una amplia gama de industrias, incluyendo transporte y logística, construcción, energía, servicios de campo, manufactura, agricultura, alimentos y bebidas, retail y el sector público.

Visita gomotive.com para obtener más información.

About the Role:

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology’s role in operational improvement.

The person in this role will be required to travel up to 75% of the time annually.

What You’ll Do:

• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive’s product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

What We’re Looking For:

• High school diploma or equivalent.
• Ability and willingness to travel internationally on an as-need basis
• Bilingual in English and Spanish
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver’s license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.

Crear un lugar de trabajo diverso e inclusivo es uno de los valores fundamentales de Motive. Somos un empleador que ofrece igualdad de oportunidades y damos la bienvenida a personas de diferentes antecedentes, experiencias, habilidades y perspectivas.

Por favor, revisa nuestro Aviso de Privacidad para Candidatos aquí.

El solicitante debe estar autorizado para recibir y acceder a aquellos productos y tecnologías controlados bajo las Regulaciones de Administración de Exportaciones de EE. UU. Es política de Motive requerir que los empleados estén autorizados para recibir acceso a los productos y tecnología de Motive.