Insurance Administrator Bilingual (Remote)

Scope of Position:

As a member of the insurance team, the bilingual insurance administrator provides daily support to residences and the real estate team to manage property losses and tenant claims.

Job Duties:

• Open and close insurance claims
• Monitor and verify, that all reports and costing of an insurance claim is received in the required time.
• Monitor and verify all Purchase Orders are processed
• Assist General Managers, Project Managers, Insurance companies, Restoration companies and others to move claims to completion using protocols in place.
• Procure all necessary information to move insurance claims forward in an extremely timely manner
• Submit email to 3 rd party adjuster notifying them of the potential claim
• Submit and follow up final email to 3 rd party adjuster regarding claims costs recovery
• Submit Final Release once recovery settlement is determined and agreed to by the Manager Risk and Insurance
• Liaising with external parties in a professional manner
• Maintain electronic documents for all claims
• Maintaining calendars using MicroSoft Outlook
• Organization and scheduling of meetings/appointments and the booking of meeting rooms
• Prepare Power Point presentations
• Prepare handouts for meetings
• Regularly maintain insurance claim spreadsheets and database
• Prepare analytical claims costing documents for corporate and for Manager, Risk and Insurance
• Liaising with other departments as required
• Handling and appropriately distributing incoming and outgoing mail
• Handling telephone inquiries
• Coding, processing invoices, preparing all emergency Purchase Orders, preparing repair Purchase orders when necessary
• Assisting corporate yearly insurance renewal, reviewing renewal documents, insurance certificate requests
• Other duties as assigned

Education:

• High School Diploma
• Knowledge and/or experience in handling insurance claims an asset

Experience:

• 2 to 5 years administrative experience, preferably in the insurance industry

Skills & Abilities:

• Proficient in MS Office, with superior working knowledge of Excel, Word and Power Point Programs
• Proficient in MS Outlook and SharePoint
• Strong written and verbal communication skills
• Ability to maintain confidentiality of files
• Excellent customer service and negotiating skills
• Ability to work in a fast-paced environment and able to adapt to change
• Self-directed with the ability to juggle multiple schedules
• Ability to multi-task and prioritize multiple deadlines
• Organize and expedite work flow
• Ability to communicate verbally and in writing in both French and English