International Student Enrollment Sales Support Coordinator (Remote)

The International Student Enrollment/Sales Support Coordinator will provide assistance to our US based admissions team and sales team in the region. The Coordinator will proactively outreach to assist agents and students in submitting applications, overcoming any roadblocks they may face. The Coordinator is expected to provide excellent customer support to agents and students and collaborating with colleagues.

Responsibilities

• Serve as the key contact for agencies and students:
• Provide excellent customer service to the partner agents, including explaining all steps of the application process
• Diagnose and address application challenges, guiding students step-by-step through the application process.
• Achieve monthly submission targets by effectively engaging with students, identifying potential barriers, and motivating them to complete the application process.
• Follow ups with students/agents (incomplete applications, I-20 documents, visa statuses, flight info, messaging groups with students and agents to ensure application conversion etc.)
• Ensure after-arrival care: liaising with parents and the schools, as well as translating and sharing school reports
• Prepare daily and weekly reports on engagement, application status, and resubmission metrics to provide insights to team leads and management.
• Liaise with US admissions team about new applications and pre-arrival matter:
• ensure complete applications are submitted (including MOI information for graduate students, preliminary GPA calculations, general information on regional grading systems etc.)
• Input student information data in CRM tools and shared files.
• Accurately document all student interactions, outcomes, and partner coordination efforts in CRM tools.
• Maintain confidentiality of student information and ensure all data is handled in compliance with data policies.

Key Performance Indicators (KPIs)

• Submission Success Rate – Percentage of successful application submissions among students contacted.
• Partner Engagement Effectiveness – Rate of successful outcomes from students aligned with B2B partners.
• First-Contact Resolution Rate – Percentage of issues resolved on the first outreach attempt.
• Monthly Target Completion – Performance against resubmission targets on a monthly basis.

Requirements

Requirements:

Experience: 3+ years in customer service, account management, or application support, preferably in higher education. Knowledge of regional grading systems and GPA conversion a plus.

Communication Skills: Excellent English verbal communication and active listening skills, with an empathetic approach. Ability to speak multiple languages is a plus

Collaboration Skills: Strong ability to work with internal teams and external partners to coordinate support for students. Ability to work independently and as part of a team.

Target-Oriented Approach: Proven ability to work towards and achieve targets; goal-driven and able to adapt to performance expectations. Attention to detail and ability to multitask.

Technical Skills: Proficiency in CRM tools, Microsoft Office (Excel, Word), and Android call-recording software.

Key Attributes

• Ability to work independently while maintaining high motivation and focus on performance.
• Detail-oriented with strong organizational skills.
• Flexible and adaptable to evolving processes and requirements.