Ipms Client Onboarding Specialist F H (Remote)

Your next adventure awaits here

Fantastic opportunity for ambitious enthusiastic computing professionals who are looking to further their career in the IP field. We are currently in a rapid growth period and are seeking to expand our team with 2 new team members in France:

• 1 bilingual (English & French) Onboarding Specialist
• 1 Trilingual (German, English & French) Onboarding Specialist

Your role of Onboarding Specialist is both a technical and a client facing position. You will be accountable for the successful implementation of our software ‘Equinox‘ with new Enterprise level Subscribers and help introduce new complex features to existing customers. Implementing Equinox includes a range of tasks from requirement gathering, understanding company processes and performing system configuration to build business workflows in Equinox, facilitating user acceptance testing, conducting training and supplying ongoing support.

As an Onboarding Specialist you are required to oversee a project plan for the whole process of onboarding a new client, so the skills to be a good Project Manager are also a must. You will be heavily involved in many face-to-face meetings with firms both in the UK and overseas and will have the right attitude to act as a great ambassador for the company. The successful candidate must be self-motivated, extremely organised, technically minded, pro-active and an excellent communicator.

This role will include:

• Understanding Subscriber requirements and devising often complex software solutions
• Managing onboarding projects and being accountable for key dates and phases throughout the project
• Managing the project team to ensure deadlines are met and work is being carried out in a timely fashion in line with the project timeframe
• Delivering key user and end user training, which will include technical personnel, senior executives and administrative staff
• Maintaining a high level of process quality and consistency as well as an excellent relationship with the subscriber
• Acting as a key account manager for each Subscriber that you onboard

The perfect match…

• Min. 2 years’ experience in a similar or related job role (Customer service)
• Track record of managing multiple projects under tight deadlines
• Technical ability to develop potentially complex software solutions reflecting company processes
• Strong interpersonal skills
• Comfortable in their interaction with board members and executives
• Ability to work effectively with often demanding customers
• Ability to communicate technical concepts in simple terms
• Exceptional written and verbal communication skills
• Excellent attention to detail and high level of accuracy
• Happy to travel regularly, often overseas
• A sociable team player, who wants to be involved
• English, German & French C2 level

Join Questel, a growing international group, and live a great human adventure!

What we have to offer…

• Full time – permanent contract (CDI)
• An inclusive culture and international team: Offices in the USA, EMEA and APAC
• Some examples of the benefits you will be eligible for include: 10 RTT days, CSE benefits, health insurance (70% covered by Questel), and a Swile card for meal vouchers and other perks.

Job location: preferably Sophia-Antipolis, Montpellier, Grenoble or Paris (full remote in France is also an option)