It Community Manager (Remote)

Job Title: IT Community Manager

Location: Anywhere in Ireland (Remote with 10% travel, 1-2 times per month)

Key Responsibilities:

• Program Strategy & Creation: Develop and implement strategies to build programs between the IT service team and the end-user community. Ensure products are delivered and adopted successfully, aligned with business needs.
• Brand Presence & Engagement: Build a trusted and engaging brand presence both virtually and in-person by moderating sessions, hosting events, creating impactful content, and researching and adopting new trends.
• Microsoft 365 Expertise: Leverage technical understanding of Microsoft 365 suite capabilities, demonstrating and influencing its use within groups to drive adoption.
• Stakeholder Liaison: Serve as a liaison between the business and IT organization, conveying requirements, feedback, and priorities from both sides to ensure alignment.
• Fostering Collaboration & Learning: Build and promote a culture centered around collaboration, continuous learning, and knowledge sharing across teams and end-users.
• Administrative & Program Maintenance: Oversee and maintain programs/events that drive adoption, enhance the user experience, and improve overall product interaction.
• Content Creation: Develop educational and promotional content aimed at improving the adoption of Microsoft 365 technologies and enhancing the user experience.
• Product Ownership: Act as the Product Owner for applications and tools that support user adoption, helping drive improvements based on feedback and usage data.
• Adoption Monitoring: Continuously monitor the adoption progress of Microsoft 365 Suite and related programs, ensuring they meet the needs of end-users and identifying areas for improvement.

Skills & Qualifications:

• Educational Background: Professional education or study in Project Management, Information Technology, Communications/Marketing, or a related field.
• Experience:
• 3–5 years of experience in customer engagement, product rollouts, and managing service lifecycles.
• Strong experience in handling customer issues and escalations.
• Experience in working within a global team across different time zones and cultures is a plus.
• Technical Skills:
• In-depth knowledge of Microsoft 365 technologies and their capabilities.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Communication & Interpersonal Skills:
• Excellent written and verbal communication skills.
• Strong ability to engage with stakeholders, manage relationships, and influence behavior across diverse teams.
• Organizational & Coordination Skills:
• Strong organizational skills with the ability to manage multiple tasks, coordinate events, and keep projects on track.
• Change Management Experience: Proven experience in leading change management initiatives and ensuring smooth transitions for users.
• Language Skills: Fluency in English is required. Knowledge of German is beneficial.