It Field Support Technician (Remote)

Job Description

Tanager, Inc., an information technology company which provides quality products and services to our customers is seeking a key contributor to join our team as a full-time IT Field Support Technician. This position involves providing field technician services to one of our fortune 500 hospitality customers

This is a remote position. It will involve up to 75% travel.

Wage Range: $28.00/hr to $35.00/hr

Benefits include: Medical, Dental, Vision, Life Insurance, LTD, STD, Tuition Reimbursement & Professional Training Assistance, PTO, FTO & Holiday Pay

Essential Functions:

• Responsible for troubleshooting products for required repairs
• Responsible for supporting new property installations and training
• Responsible for troubleshooting and installing computers, laptops, printers, and communication interfaces
• Regular and reliable attendance
• Responsible for completing other project related work as assigned

Qualifications:

• Willing to travel up to 75% of the time, generally 3 weeks a month
• Must be able to be issued an airline ticket
• Must be willing to travel by plane
• Experience in information technology repair and maintenance
• General computer skills required
• Microsoft Office experience preferred
• Must have good communication skills, both verbal and written
• Physical requirements include an ability to bend, squat, walk with heavy equipment, and lift roughly 65 pounds
• Valid driver s license

Required Experience:

• 3+ years experience performing field technician support services
• Experience traveling nationwide to client sites in support of customer requirements
• Unix Experience (including basic troubleshooting & shell scripting)
• Experience troubleshooting ethernet and serial devices
• Experience performing site surveys for LAN installs/updates
• Experience testing LAN cables and identifying network paths/locations
• IT experience in the hospitality industry is a plus

Education:

Bachelor’s degree in IT field preferred.

#ZR

EOE/AA/M/F/Disabled/Vet

Company Description

Tanager is a Woman-Owned Small Business (WOSB) with a corporate philosophy based on honesty, integrity, and a commitment to providing the best possible customer service. We are project managers, engineers, and experts. As an industry leader, we have served clients of all sizes, including small businesses, Fortune 500 companies, and the federal government, since 1996.

Company Description

Tanager is a Woman-Owned Small Business (WOSB) with a corporate philosophy based on honesty, integrity, and a commitment to providing the best possible customer service. We are project managers, engineers, and experts. As an industry leader, we have served clients of all sizes, including small businesses, Fortune 500 companies, and the federal government, since 1996.