It Help Desk Support Uae National (Remote)

Job description / Role

A leading technology company is actively hiring an IT Help Desk Support for their Abu Dhabi office.

Please note that due to Emiratisation, only UAE Nationals can be considered for this role.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Key aspects of the role include:
– Coordinate day-to-day IT support/helpdesk issues quickly and efficiently.
– Analyse client requirements and escalate issues to appropriate resources as required.
– Diagnose and resolve technical hardware and software issues
– Provide support for technical issues via phone, email, or in person.
– Install, configure, and maintain hardware and software systems.
– Develop relationships with clients and key business stakeholders
– Stay updated with system information, changes, and updates.

– Please note that due to Emiratisation, only UAE Nationals can be considered for this role.
– Proven work experience in a similar role within the Technology Industry.
– Previous experience providing customer support.
– Experience with help desk software, ticketing systems, and remote support tools . IBM Resilient is a plus.
– Strong troubleshooting and problem-solving skills.
– Proficient in MS Office, and all operating systems.
– Excellent verbal and written communication skills in English and Arabic.
– Applicants should be available for face-to-face interviews in the location mentioned above.

About the Company

Kinetic is a Middle East-based company that has been successfully providing a full range of recruitment solutions for leading Pharmaceutical, Agritech, Medical Device, Chemical and Sustainability organizations since 2012.

We provide an executive search service geared to any level of roles within these verticals which is led by industry experts. Our service is driven by innovative, established and proven research teams who customize each individual requirement from our clients.