It Support Analyst (Remote)

TEKsystems is seeking an IT Support Analyst. The role will involve tasks such as password resets, helping users access their computers remotely, and other basic troubleshooting, rather than complex network issues. Seeking candidates who have experience troubleshooting common issues before, such as printer problems, software issues, and email troubles.

Key Responsibilities

• Act as lead or assist in small to medium-sized IT projects, with general oversight from the IT Director.
• Work collaboratively with leadership to ensure IT systems and solutions are functioning properly.
• Preempt potential problems and devise effective solutions based on ongoing communication with the campuses.
• Liaise with vendors and third-party support resources to implement solutions.
• Perform remote and on-site analysis, diagnosis, and resolution of various IT issues.
• Serve as the primary resource for onboarding and offboarding staff within the IT stack.
• Receive and respond to incoming communications from the IT Help Desk, addressing user issues effectively and showcasing responsive customer service skills.
• Maintain all assigned inventory and documentation.
• Remotely manage endpoints and devices using available tools and installed agents.
• Perform miscellaneous job-related duties as assigned.

Skills

troubleshooting, active directory, office 365, azure, Help desk support

Additional Skills & Qualifications

• 3 to 5 years of experience (Typical End User Support)
• Basic Certifications (A+)
• They prefer someone with prior experience working remotely, as they need a responsible attitude towards remote work

Pay And Benefits

The pay range for this position is $20.00 – $25.00

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 5, 2025.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.