It Support Technician X (Remote)

It Support Technician X | University of Southampton | UK

IT Support Technician x 5

Section: Customer Experience
Location: Highfield Campus
Salary: £30,505 to £34,866 per annum
Full Time Permanent
Closing Date: Wednesday 30 October 2024
Interview Date: To be confirmed
Reference: 2894124JF

Are you a passionate tech enthusiast eager to start or develop your career in IT? We are looking for a tenacious individual to join our expanding support team as we revolutionise the way we provide IT support. If you’re looking for your first job in IT, this is a perfect opportunity. We value your skills, knowledge, and enthusiasm above all else – experience is not required.

About the Role

As an IT Support Technician, you’ll play a crucial role in supporting the University’s 13,000 Windows, Mac, and Linux computers, helping academics, staff, and students resolve a wide range of technical issues.

You’ll be part of a dynamic environment where every day presents new challenges. Depending on your assignment, you may work within any of our three IT support teams:

– Service Desk – Providing remote support via phone, email, and chat.
– Outreach – Delivering in-person technical support at desks, labs, or other on-site locations.
– Tech Hub – Offering face-to-face support at our drop-in hubs.

Our current vacancies are in the Service Desk, Outreach and the Tech Hub teams based at our City Centre and Winchester campuses. All positions require on campus working in either Southampton or Winchester, we do not offer hybrid working contracts.

Regardless of the team you join, your goal will be to provide the same fast, effective solutions, resolving issues on the spot whenever possible.

What you’ll do

– Provide support for the University’s staff and students in the use of just about any technology they need for their work or studies.
– Support systems including Azure, Office365, SharePoint and a wide variety of other applications and services.
– Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
– Provide advice and guidance that enables our customers to harness the full power of the available technology.
– You will be working a 35-hour week with hours varying between 8am and 6pm depending on requirements.

What you’ll bring

– Your knowledge of troubleshooting problems with a wide variety of technologies.
– Your clear and reasoned approach to problem solving.
– Your coolness under pressure.
– Your exemplary interpersonal skills, both verbal and written.
– Your fabulous customer service skills.
– Your genuine passion for technology and desire to keep learning.

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Team Manager IT Support).

As a university, we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment, quoting the job number.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home