It Technical Support Specialist (Remote)

It Technical Support Specialist | Data Line Tech FZE | United Arab Emirates

We are seeking a motivated and skilled IT Technical Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting IT issues, and ensuring smooth operation of IT systems. This role is crucial in maintaining the company’s IT infrastructure and providing excellent customer service to internal and external stakeholders.

Position Summary:

– Delivers end-to-end support to IT users on enterprise software, systems and hardware related issues, in accordance with business needs and agreed IT service levels.

– Acts as a proactive business partner to company IT users to make recommendations and drive productivity through the intelligent use of technology.

– Solve the IT issues .

– Ensures all user-related IT support information and tickets are accurately entered and maintained in our IT ServiceDesk system, to ensure quality data collection on incidents, requests, changes, assets and related SLA performance.

– Takes personal ownership of testing and supporting the implementation of new solutions that drive business productivity.

Skills :

1- Knowledge on LAN, WAN and WLAN technologies.

2- Configure, test, and maintain LAN/WAN/Wireless LAN equipment and related services.

3- install and configure the entire Active network, Wireless and Wired Network Infrastructure of the project.

4- Troubleshooting and problem solving of structured cabling systems

5- Excellent problem-solving and communication skills

6- The ability to communicate technical information to non-IT clients and colleagues

7- A logical approach to problem solving and analyzing

8- Good organizational skills to prioritize workloads.

9- Install, modify, upgrade, and repair computer hardware and software, as well as computer peripherals.

10- Research and identify solutions to software, hardware, systems, networks, printers, and scanners issues.

11- Diagnose and troubleshoot technical issues.

12- PC skills (Word, Excel, etc)

Responsibilities:

1- Provide technical support to our clients across the Dubai, UAE as part of the IT support team.

2- Create and maintain comprehensive documentation for all implemented networks

3- This position will involve providing on-site or remotely support for desktop and Windows machines, including OS reinstallation and the setup of new user machine

4- Manage client requirements and propose new technology to improve their environment.

5- Keep the IT Helpdesk system records accurate and up to date.

6- Track computer system issues through to resolution, within agreed time limits.

7- Provide technical support on-site or via remote-access systems

Job Type: Full-time

Pay: AED2,500.00 – AED4,000.00 per month

Application Deadline: 31/08/2024
Expected Start Date: 01/09/2024

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home