K Account Manager (Remote)

We are committed to partnering with educational institutions and families to deliver essential physical and mental virtual healthcare services, empowering students to regain their well-being and focus on learning. As the significance of telehealth continues to grow for children, our organization is experiencing exceptional expansion. Our innovative approach to ensuring equitable, affordable, and safe virtual healthcare access has garnered recognition from Fast Company as one of the world’s most innovative workplaces in 2023.

Why You Will Thrive In This Role

At our organization, we recognize that supporting students and their families requires a dedicated team of exceptional professionals. When you join us, you will:

• Make a Difference: Collaborate with a team committed to enhancing equitable access to high-quality healthcare services for students and their families.
• Support Growth: Contribute to a rapidly growing social enterprise that is making a significant impact on the lives of many.
• Be Appreciated: Join a team that provides competitive compensation, professional development opportunities, and ongoing recognition for your invaluable contributions.

Role Overview

As an Account Manager with a focus on K-12 partnerships, you will be instrumental in cultivating, managing, and enhancing relationships with school districts within your designated territory. Working in conjunction with our customer success team and other internal partners, you will help achieve regional goals and strategies, ensuring our collaborations expand sustainably to fulfill the healthcare needs of students.

Key Responsibilities

• Partnership Management:

• Lead strategic discussions to facilitate renewals and partnership growth, negotiating beneficial terms during renewal discussions.
• Identify and mitigate potential barriers or risks that may impact the district’s strategic objectives.
• Conduct regular updates with districts to share progress towards objectives, analyze key data trends, and offer actionable insights to enhance student access to care.
• Collaborate with various district departments and community partners (e.g., Department of Education) to advocate for the value of our services in promoting student health and academic success.

• Develop strategic account plans in partnership with cross-functional teams to meet enrollment, engagement, renewal, and expansion objectives aligned with our business goals.
• Conduct quarterly market reviews to inform internal strategies, identify growth opportunities, and monitor customer feedback and competitor activities for insights.
• Work collaboratively with customer success, implementation, marketing, product, analytics, and clinical teams to ensure alignment of district needs with business strategies.

• Regularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, to strengthen district relationships and drive renewals.
• Collaborate with Analytics and Operations teams to maintain effective data reporting and monitoring systems, preparing and presenting ongoing Partnership Reviews that demonstrate successes and how our services support districts in achieving their goals.
• Systematically document customer-related activities, communications, market intelligence, and critical issues using a CRM, ensuring insights inform strategic account planning.

• Stay knowledgeable about our products and services to effectively convey their value to district partners.
• Work with Product and Marketing teams to ensure that district needs are considered in the development of new offerings.

What We Seek

• K-12 Acumen: A solid understanding of the dynamics and hierarchies within K-12 schools and districts, with the ability to leverage this knowledge to meet team KPIs. Experience within schools or district roles is advantageous.
• Account Management Expertise: Proven experience managing relationships within large K-12 districts, demonstrating the ability to secure buy-in and collaboration from key stakeholders.
• Relationship-Driven: Exceptional at building relationships with stakeholders, earning a reputation as a collaborative partner.
• Mission-Driven: A passion for advocating equitable healthcare access in partnership with schools.
• Dynamic Communication: Strong written and verbal communication skills, adept at tailoring messages for varied audiences and influencing stakeholders effectively.
• Technical Savvy: Comfortable learning new software and communicating technical information to diverse audiences.
• Data-Driven: Proficient in interpreting data to inform decisions and translating that data into actionable strategies.

Minimum Experience Required

• Previous account management or sales experience in K-12 education or related partnerships.
• Experience with large urban K-12 districts.
• Familiarity with Salesforce, Gainsight, or other CRMs.
• Willingness to travel approximately 25% of the time.
• Residency in Missouri or Illinois is required.

Preferred Experience

• Experience in startup or hyper-growth settings.
• Established relationships within the supported regions (e.g., Chicago, St. Louis).

Compensation And Benefits

The total on-target compensation for this role is competitive, ranging from (100,000 to )115,000, including base pay and a performance-based incentive for high achievers. Additional benefits encompass a 401(k) match, healthcare coverage, paid time off, and a comprehensive suite of other perks.

We are devoted to fostering a diverse, inclusive, and equitable workplace. We believe that talent exists everywhere, and so do opportunities. We proudly value diversity and are an equal-opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with Fair Hiring laws.

Employment Type: Full-Time