Key Account Manager (Remote)

Key Account Manager | Netscribes Data & Insights Private Limited | Worldwide

About Netscribes

Netscribes helps some of the world’s largest firms stay future-ready and accelerate

business growth with strategic data and insight solutions. Our expertise lies in

transforming data into actionable insights through best-in-class research, analytics,

and content. Founded in 2000, today we are a 1000+ member team that serves many

Fortune 500 companies, as well as high-growth start-ups in key sectors such as

technology, media and information, eCommerce, healthcare, financial services,

market research, and consulting.

Our clients are spread across US, Europe, Asia Pacific and India and our delivery

centers are in Mumbai, Kolkata and Gurgaon. To know more, visit

www.netscribes.com.

Netscribes offers a fun, dynamic, and safe workplace with tremendous opportunities

for growth and learning. Our team is the reason for our success, and we strive to

empower them to do their best work. Here, you can meet some of the best minds in

the industry, learn to use some of the latest tools and technologies, get acquainted

with the latest trends globally, all while working with young, talented people.

LoB Overview (Data)

Netscribes is organized along two lines of business – Data and Insights. The Data LoB

is responsible for delivering the following solutions to our clients:

eCommerce: Supporting online brands and marketplaces to build high-

performance catalogs and enhance seller and customer experience. From

sourcing data to validation, enrichment, and creation of high-quality content, we

offer a wide range of catalog services. We help onboard sellers faster and better,

and we engage with customers for a better experience. We deploy extensive

automation and tools for processes such as product cataloging, descriptions,

feature writing, image sourcing and editing as well as quality audits.

Info Services: Data collection, validation, and enrichment to support

onboarding and engagement of customers, suppliers, and other stakeholders.

We ensure compliance with applicable standards and regulations and we enable

a faster and better experience.

LoB Overview (Data) : The eCommerce business unit comprises of more than 600

members, based out of Kolkata, Mumbai, and Gurgaon, working on 24X7

engagements.

The team is a mix of

delivery managers, project managers, and team leads who manage large teams,

handle client relationships and ensure high-quality, on-time, predictable delivery

quality check leads

Training, MIS, and process improvement teams

content writers, image editors, content QC, fraud & risk management agents,

and process associates who are responsible for delivering high quality.

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We work with clients from India, the Middle East, and APAC regions and are

aggressively expanding into the US and Europe. Our clients prefer us over our

competitors because of our –

our can-do attitude and zeal, which allow us to set up and execute processes in

record time

ability to automate and increase throughput while consistently meeting TAT

expectations

our reputation for delivering high quality consistently

strong relationships with our clients

Profile Description

LOB: Operations | E-Commerce

Role: Key Account Manager

Designation: Associate

Employment Type: Contractual (6 months)

Work Mode: Work From Home

Working Days: 6 days (Sunday fixed week off)

Shift: Fixed Shift (9 hours)

Shift Timings: General Shift

Location: Any Location

Key

Responsibilities:

Serve as the primary point of contact for assigned e-

commerce sellers/accounts.

Build and nurture long-term relationships to ensure seller

satisfaction and retention.

Develop a deep understanding of sellers’ businesses,

challenges, and objectives.

Collaborate with sellers to optimize their listings, pricing,

and promotions.

Analyze sales, traffic, and operational data to identify

growth opportunities

Provide recommendations to enhance seller performance

based on platform trends and insights.

Assist sellers in resolving disputes, claims, or escalations

efficiently.

Generate weekly/monthly performance reports for sellers.

Education: Graduates only (please ignore pursuing/drop out/12th or

10th pass)

Job Type: Full-time

Pay: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home