Key Account Manager (Remote)

TaxDome is the #1 practice management platform for accounting firms in the US – we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. Join us in shaping the future of tax and accounting practice management.

About The Team

• We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms – we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting or even be good at math.
• Our team is 300+ people (in over 40 countries!) – we are a distributed team built on the principle of self-management
• Access to management – you will be working closely with the chief revenue officer (along with the sales & marketing team) in a collaborative work environment

Customers Love Us

We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years!” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share.

Position Overview

The Key Account Manager (KAM) is responsible for managing and nurturing relationships with the company’s most important clients. This role involves strategic planning, relationship building, and ensuring client satisfaction to drive long-term business growth.

The Role

Key Responsibilities

• Client Relationship: Develop and maintain strong relationships with key clients, acting as the primary point of contact.
• Strategic Planning: Create and implement strategic account plans to achieve sales targets and business growth.
• Problem Solving: Address and resolve client issues promptly, ensuring high levels of customer satisfaction.
• Cross-functional Collaboration: Work closely with internal teams (e.g., marketing, sales, product development) to ensure a cohesive approach to meeting client needs.

Ideal Profile

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: 3-5 years of experience in Key account management, Customer success management or a similar role in Saas
• Skills:
• Excellent communication and negotiation skills.
• Proven ability to manage and grow client relationships.
• Strong problem-solving and analytical abilities.

Key Attributes

• Customer Focused: Dedicated to understanding and meeting client needs.
• Results Driven: Committed to achieving business goals and targets.
• Team Player: Works well with cross-functional teams to deliver seamless client experiences.
• Proactive: Takes initiative to identify opportunities and solve problems.

Reports to: Head of Key Account Management

Work format: permanent independent contractor role, full-time, EST (New York time zone).

Compensation: depending on experience.

What’s on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within IT Services
• A role that offers a breadth of learning opportunities