About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree – a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Responsibilities

• L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
• Investigate and resolve escalated technical issues related to Microsoft Power Platform, including Power automation, User Management, Environment Management, Platform Administration & monitoring
• Serve as a point of escalation for unresolved issues from the first-level support team.
• Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs
• Develop and maintain an in-depth understanding of Power Platform applications, architecture, and integration points.
• Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues
• Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends
• Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles.
• Share expertise and best practices with the support team to improve overall competency and efficiency.
• Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution.
• Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives
• Ensure that all changes adhere to established change management processes and compliance requirements
• Provide ongoing support and guidance to users on complex system configurations and customizations.

Good to have :-

• MB-200 – Microsoft Power Platform + Dynamics 365 Core
• MB-400: Microsoft Power Apps + Dynamics 365 Developer
• 5-7 years of Power Platform/Dynamics Development Experience