Lead Disability Assistant Administrative (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on the disability determination process
• Engage in a role that involves strategic decision-making and management
• Work in a fast-paced environment with a focus on client service

What To Expect (Job Responsibilities)

• Manage unit workflow, ensuring adequate assignment of Disability Assistants to tasks daily
• Train new and existing Disability Assistants on job functions and responsibilities
• Monitor customer service phone queues and provide escalation support for front-line staff
• Review disability supplements for accuracy and alert management of priority cases
• Communicate with clinical sources and external agencies to ensure timely information exchange

What Is Required (Qualifications)

• Associates degree in business or a related field
• 5-7 years of relevant office experience
• Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
• Knowledge of HIPAA laws and regulations, especially regarding the confidentiality of PHI
• Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook

How To Stand Out (Preferred Qualifications)

• Experience in a medical setting
• Familiarity with the DEScovery database
• Background in working with inbound/outbound call centers
• Experience in training staff on complex tasks
• Ability to create PowerPoint presentations for training purposes

#HealthcareServices #DisabilityAssistance #CareerOpportunity #ClientService #TrainingProvided

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