Lead Support Software Engineer Id (Remote)

IT/Dev
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

AgileEngine

Lead Support Software Engineer Id (Remote)

Lead Support Software Engineer Id | AgileEngine |Mexico

This is a remote position and we are hiring candidates from thewhole country.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US...

Lead Support Software Engineer Id | AgileEngine | Mexico

This is a remote position and we are hiring candidates from the whole country.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place – guaranteed! 🙂

What You Will Do

  • Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
  • Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
  • Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
  • Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
  • Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
  • Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
  • Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
  • Proactively identify areas for product and process improvements to prevent future customer issues;
  • Participate in the development and refinement of internal tools to better support customer needs.

Must haves

  • Frontend:
  • Strong proficiency in JavaScript and React;
  • Experience with UI development and data visualization tools like Recharts (any similar tool may work);
  • Backend:
  • Familiarity with cloud services AWS;
  • Expertise in Python and experience with Django;
  • Familiarity with CubeJS for managing and troubleshooting data infrastructure;
  • Databases:
  • Proficient in PostgreSQL, including writing and optimizing queries;
  • Knowledge of Elasticsearch and its application in search and analytics;
  • Strong problem-solving skills and the ability to work independently to resolve complex issues;
  • Excellent communication skills, with the ability to explain technical issues to non-technical users;
  • Experience in a support engineering role with a focus on customer-facing issue resolution;
  • Upper-intermediate English level.

The Benefits Of Joining Us

  • Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

  • Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

  • A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

  • Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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