Learning Coach (Remote)

Company Overview:

BARBRI is the recognised global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

Job Summary:

As a Learning Coach, you will be responsible for working with students one-on-one while they prepare for their SQE or other future exams and training programmes. This will include providing students with tools to navigate the BARBRI course and succeed on the exam. The Learning Coach will be a key member of the Learning Team and will establish a very close working relationship with the Operations Team.

Key Responsibilities:

• Deliver online 1-2-1 student coaching/mentoring services for BARBRI’s SQE students.
• Participate in the coaching and mentoring of any other BARBRI programmes either to BARBRI B2C customers or for institutions/firms that have contracted with BARBRI to provide courses to their students, online and In Person.
• Manage and respond to student escalations from Performance Coaches.
• Appropriately escalate students to other team members as required e.g. Mental Health First Aid.
• Proactively communicate with and reach out to students via messaging facilities to foster high levels of student engagement and exam success.
• Assist in the creation of student messaging to encourage high levels of student engagement.
• As a qualified solicitor/barrister, share legal sector experience and provide legal sector-specific guidance and support to students.
• Maintain up-to-date knowledge of BARBRI systems and pedagogy to effectively support and coach students.
• As required, assist with answering substantive legal queries via the BARBRI portal.
• Share insights from 1-2-1 meetings with the Learning or Operations Team for continuous course improvement.
• Work in BARBRI’S CRM to update student records.
• Participating in marketing events as required.
• Attend Learning Team meetings (remotely or in person) and individual meetings with your manager.

Generally

As a member of the global team, you will

• act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception;
• carry out a wide range of activities to ensure the success of the BARBRI global business;
• attend and contribute to team meetings and
• track and report progress to your line manager.

Qualifications and Experience:

Education:

• Be a qualified solicitor (on the roll) or practising barrister of England & Wales
• Prior academic or professional support coaching or teaching experience.
• Ability to work independently and virtually with sufficient flexibility to accommodate the schedules of students in different time zones.

Skills and Key Competencies:

• Superior written, oral, and interpersonal communication skills.
• Experience working and communicating effectively with a diverse population of students, staff and clients.
• Ability to handle confidential information, collaborate with colleagues, and exhibit good judgment when interfacing with students and staff.
• Ability to establish and maintain positive and professional working relationships.
• Ability to prioritise and plan work activities, uses time efficiently and develop realistic action plans.
• Positively adapts to work environment changes, manages competing demands and can deal with frequent change, delays or unexpected events.
• Ability to identify, escalate and where appropriate resolve problems in a timely manner, gathering and analysing information skillfully.
• Familiarity with coaching and learning theories.
• Experience collecting, interpreting, and analysing data.
• Knowledge of Word Processing, Spreadsheet, and presentation software and be able to effectively use the Internet and Email, as well as CRM and LMS systems used by the company (following a period of training).

Working Hours: 37.5 hours per week (FTE)

Travel Requirements: Some business travel is required

Benefits:

• 25 days annual leave + bank holidays
• Pension contributions
• Private Health Insurance
• Employee Assistance Programme
• Season Ticket Loan
• Optical care benefits
• Mobile phone expense reimbursement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their manager.

Equal Opportunity Statement:

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We do not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. We are committed to fostering a diverse, inclusive workplace where everyone can thrive.

Please let us know if you require any reasonable adjustments during the application process.