Logistic Support Customer Service Representative Wfh (Remote)

Join our esteemed multi-national organization, a leader in the engineering, manufacturing, leasing, sales, and servicing of industrial food processing machinery. With decades of trusted experience, we pride ourselves on delivering innovative solutions and ensuring total customer satisfaction.

Key Responsibilities

• Serve as a key member of the Sales & Service team, offering exemplary service to both internal and external clients.
• Efficiently manage inbound customer service inquiries, ensuring professionalism and promptness.
• Oversee the processing and coordination of sales orders, parts shipments, and machine sales with meticulous attention to detail.
• Identify and resolve order discrepancies in collaboration with customers, service teams, and engineering departments.
• Provide timely updates and detailed reports on sales orders, budgets, and backorders to relevant stakeholders.
• Handle returned goods procedures and issue service parts credits.
• Work alongside traffic teams and customers to manage international shipping documentation effectively.
• Verify freight costs and address discrepancies in coordination with vendors and management.
• Organize the domestic and international movement of machines and parts.

Required Skills

• 3-5 years of experience in a Customer Service or Sales capacity, specifically in order processing.
• Proficiency in MRP/ERP systems, with JD Edwards being a notable advantage.
• Familiarity with tools such as DocuSign and Salesforce.
• Advanced Excel capabilities and a sound understanding of international trade procedures, including incoterms.
• In-depth knowledge of export/import documentation and customs regulations.
• Experience with shipping software and data entry systems is essential.
• Demonstrated ability to implement process improvements.
• Outstanding communication and customer service skills.
• Highly organized with a knack for managing multiple priorities and meeting deadlines.
• Proactive problem-solver thriving in dynamic environments.
• Exceptional attention to detail while maintaining accuracy under pressure.

Qualifications

• An Associate degree in Business is preferred.

Career Growth Opportunities

Our organization emphasizes professional growth and internal promotions, providing avenues for skill development to ensure you have the necessary tools to advance your career.

Company Culture And Values

We foster a collaborative and supportive work environment, enabling our team members to make a substantial impact. Our commitment to innovation and customer satisfaction is at the core of our values.

Compensation And Benefits

• Competitive salary and an attractive benefits package, including medical, dental, vision, life insurance, and short/long-term disability.
• Fully funded profit-sharing retirement plan.
• Tuition reimbursement for continued education.
• Potential for a hybrid remote work schedule (up to 2 days per week).
• 10 company-paid holidays and a generous vacation program.
• 48 hours of personal time off annually.

Become a part of our forward-thinking organization where your contributions will play a vital role in driving long-term success. If you are eager to excel in a rewarding role with significant growth potential, we invite you to apply!

Employment Type: Full-Time