Major Account Manager (Remote)

Nelson Permanent Placements are representing an established compliance safety company who maintain, service & repair properties within the social housing & local authority sectors across the UK. Due to growth within the business our client is looking for a Major Account Manager to join their team.

The client is offering a remote working vacancy with the ideal candidate located in either Leicestershire / Buckinghamshire / Oxfordshire. This role will require you to travel to meet with key clients on occasions.

The ideal candidate will:

• Have previous experience managing Key Accounts within Electrical Compliance, social housing sector
• Have experience driving account profitability
• Proven stakeholder management

Responsibilities:

• Develop trusted relationships with a portfolio of major clients to maintain engagement and ongoing collaboration.
• Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
• Expand the trusted relationships with existing customers by continuously proposing solutions that meet their objectives and benefit
• Ensure the correct products and services are delivered to customers in a timely manner through agreed communication platforms.
• Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
• Play an integral part in the Commercial team in generating new sales that will turn into long-lasting business relationships.
• Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Attending customer meetings with assigned contracts along with the Commercial department, as required.

Key Skills and Attributes:

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.
• Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
• Commercially-minded – knowing when to pursue avenues of work to benefit both the customer and MCS.
• Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
• Creative and innovative towards new ways of working with a continuous improvement mindset.
• Assist the Head of Key Accounts in devising and implementing the regional sales strategy, budget and action plans to include strategic marketing, competitor analysis and promotion of MCS’s value proposition.
• The development of a wide range of new business streams identified within the business’s Sales Strategy.
• Cross-selling additional services wherever possible.
• Record and maintain accurate CRM data and use to produce sales pipelines and report activity to support with commercial forecasting
• Assist in the delivery of sales and marketing campaigns.
• Assist in the development of estimating strategies, quoting and the provision of schedules of rates etc.
• Assist the Bid Team in tendering and delivery of bid submissions, interviews and presentations.

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed