Energy Jobline
Managed Services Project Manager (Remote)
Managed Services Project Manager | Energy Jobline | UnitedStates
Managed Services Project Manager | Energy Jobline | United States
Key Responsibilities
Team Management:
- Effectively lead and coordinate cross-functional teams to ensure clear communication, task delegation, and collaboration, driving successful project outcomes and maintaining high team morale.
- Function as an escalation point of contact and work with the technicians towards resolution.
- Develop and engage the service team through training, coaching and mentorship to maximize staff utilization.
- Work with and mentor Service Coordinator
Project Planning And Execution
- Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
Client Engagement
- Act as the primary point of contact for clients, providing regular updates on project status, resolving concerns, and ensuring overall client satisfaction.
Coordination With Teams
- Work closely with technical teams, account managers, and third-party vendors to deliver projects in line with agreed service levels.
- Provide backup coverage for other service managers (i.e., Managed Security Service Manager)
Risk Management
- Identify and mitigate potential risks that could impact project delivery, ensuring minimal disruption to the client.
Scope Management
- Ensure that project scope is well-defined and managed, adjusting where necessary while keeping the client informed of any changes.
Reporting And Documentation
- Provide clear and timely project documentation and reporting for internal stakeholders and clients.
Budget And Resource Management
- Manage project budgets, ensuring resources are allocated efficiently, and project costs are monitored throughout.
Quality Assurance
- Ensure that all project deliverables meet quality standards and comply with industry best practices and client requirements.
Post-Project Review
- Conduct post-implementation reviews to assess project performance and identify areas for improvement in future projects.
Work Environment
- 100% remote position.
Key Performance Indicators (KPIs)
Project delivery and timeliness
- Budget management
- Client satisfaction
- Resource utilization
- Project backlog management
Required Skills And Qualifications
Experience and Education:
- Bachelor’s degree in information technology, Business Management, or a related field .
Technical Expertise
- PMP, CompTIA Project+ or equivalent certification is a plus.
- Experience working within service ticketing systems (e.g., ConnectWise, Autotask, etc.).
Experience
- 10+ years of consulting and/or project management experience within an MSP/MSSP or IT services environment. Strong understanding of IT infrastructure, cloud services, cybersecurity and service delivery processes.
- 5+ years of management experience
Soft Skills
- Excellent communication skills and the ability to explain technical concepts to clients and team members
- Exceptional time management, organizational and multitasking skills.
- Experience with project management software (e.g., MS Project, Asana, Trello)
- Knowledge of managed services operations and ITIL processes
- Ability to lead cross-functional teams in a fast-paced environment
Analytical Skills
- Problem-solving mindset
- Detail-oriented
- Ability to manage competing priorities
- Client-focused attitude
- Strong leadership and decision-making capabilities
PCS International is an Equal Opportunity Employer. We celebrate and do not discriminate based on , , , , , , , veteran status, status, or any other applicable characteristics protected by law.
Company DescriptionPCS International is a stable 38-year-old technology company (IT Infrastructure) with multiple sister technology companies (Cloud Solutions and Cybersecurity) who are rapidly growing and expanding our IT offerings.Company DescriptionPCS International is a stable 38-year-old technology company (IT Infrastructure) with multiple sister technology companies (Cloud Solutions and Cybersecurity) who are rapidly growing and expanding our IT offerings.
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