Manager Customer Program (Remote)

Manager Customer Program | Fastener Distribution Holdings |United States

FDH Aero is a trusted global supply chain partner for aerospaceand defense companies. With more than 55 years of experience, it...

Manager Customer Program | Fastener Distribution Holdings | United States

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

The Manager, Customer Program is responsible for overseeing and managing all aspects of customer programs. They will play a crucial role in driving sales and ensuring customer satisfaction. This position requires a deep understanding of aerospace products, and industry trends, excellent communication skills, and the ability to build and maintain strong relationships with customers. The Manager, Customer Program collaborates with various departments to meet customer needs and achieve business goals.

Responsibilities:

Build and maintain strong relationships with aerospace customers
Manage Long Term Agreements (LTA) in quantum
Coordinate procurement/replenishment efforts and more for LTAs
Act as the main point of contact for key accounts, addressing their inquiries and concerns promptly
Regularly engage with customers to understand their needs, provide updates on products, and gather feedback
Oversee the execution of customer programs from inception to completion
Generate KPI data
Update Customer forecasts
Monitor program timelines, budgets, and deliverables, and make adjustments as needed
Stay abreast of industry trends, competitor activities, and market conditions
Conduct market research to identify potential customers and areas for business growth
Provide regular reports on market intelligence to the leadership team
Develop and manage budgets for customer programs and sales initiatives
Track expenses and report on financial performance to senior management
Ensure compliance with industry regulations and standards
Stay informed about changes in regulations that may impact customer programs
Lead contract negotiations with customers, ensuring terms and conditions are favorable and aligned with company goals
Monitor customer satisfaction levels and address any issues promptly
Work proactively to enhance the overall customer experience and loyalty
Collaborate with internal teams to ensure a seamless customer experience
Provide training and support to the sales team regarding customer programs

Basic Qualifications:

Bachelor’s degree in Business, Sales, Engineering, or a related field (MBA is a plus)
Proven experience in aerospace sales, account management, or program management
Strong understanding of aerospace products and industry regulations
Excellent communication and interpersonal skills
Demonstrated ability to develop and maintain strong customer relationships
Proven track record of meeting or exceeding sales targets
Strategic thinking and problem-solving skills
Ability to travel as required

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home